Customer Service Representative (Remote) at Cigna - Australia Jobs

Job Description Cigna is seeking dynamic and customer-focused individuals to join our team as Customer Service Representatives in a remote capacity. As a Customer Service Representative, you will play a pivotal role in ensuring an exceptional customer experience and providing support to our valued policyholders. Key Responsibilities: Customer Support: Engage with customers in a professional and courteous manner, addressing inquiries, resolving issues, and providing information about Cigna products and services. Problem Resolution: Effectively troubleshoot and resolve customer concerns, escalating issues when necessary to ensure a timely and satisfactory resolution. Communication: Maintain clear and concise communication with customers, colleagues, and other stakeholders, both verbally and in writing. Documentation: Accurately document customer interactions and transactions in the company systems for record-keeping and analysis. Required Skills and Qualifications: Customer Focus: Demonstrated commitment to delivering exceptional customer service. Communication Skills: Strong verbal and written communication skills in English. Problem-Solving: Proven ability to analyze situations, identify problems, and implement effective solutions. Adaptability: Ability to thrive in a remote work environment and adapt to changing priorities. Tech Savvy: Comfortable using various computer applications and navigating online platforms. How to Apply: If you are passionate about customer service, enjoy working remotely, and want to be part of a global leader in health services, we encourage you to apply through our official careers page.